Its a steak n shake. It's like the tuck stop of milkshake s! The food is fast, good price, service is usually good. Sometimes parking sucks but they are open late, I think 24 hours. Even with a dirty smelly truck stop bath room, ill never stop eating this food.
(5)
Faye M.
We were waiting for phones to be done so we decided to go have dinner. We walked in and were seated by a nice waitress. It went down hill from there. We set there for 15 minutes and no waitress. The waitress walked by our table twice. Nothing, not even a hello or anything to drink. We got up and left. I also missed 1/2 price happy hour on the milkshakes. Not happy!
(1)
Leontine M.
I shouldn't be eating this late at night, so this is what I get for going against the grain. I only use the drive through because it is usually 230 in the morning when I go to this establishment. I have been there for my third and final time. The employees at the window have always been pleasant and accomodating, the food is normally piping hot. However, I recently got an eerie feeling as to why they may be so overly nice. I have recently heard some pretty bad things as far as personal hygiene and cleanliness (from a former employee and customer reviews) of this location, so I will not be frequenting this establishment ever again.
(1)
David G.
Changed my post due to fixing the issue
(4)
James B.
It's the only place to get a real hamburger out of today's fast food mob scene. You can't beat the prices and the food is actually good. I like the new Philly streak burger and would recommend. You're going to get your drinks first and they'll be watered down by the time you get your food but that's the price you pay when the staff to customer ratio is out of wack. Yes, you're not ever going to see your waitress again so get a good look if after 10 minutes you want to ask someone how your foods coming along. The only other time you'll see her is when the food and check arrive. Thickshakes/Milkshakes are not so thick anymore. They said something about a new process... So order them when your done eating, not before. All in all, it's decent food at a decent price and you're there in the first place because that's what you wanted. Mission accomplished.
(4)
Sabrina M.
I had once gave this location a 3 star review but it has now dropped to a 1 star. (To note: we generally dine after late at night between 11pm and 1am) You get your order taken, drinks dropped off, food dropped off with you bill, and then you never see your server again. At least this has been my person experience for the last 3 visits. Tonight, in particular, there was only 3 tables in the place. The lack of SERVICE is the real issue here. No one comes back to check how things are or to offer refills on drinks. We take our checks to the counter to pay and often have to wait for several minutes while workers wander aimlessly. If we ask for drinks to go it's almost a hardship. What's the deal, Steak 'n Shake?
(1)
Katy D.
Steak and Shake is what it is. The prices are great, and kids eat free on the weekends, so that's a plus. The food isn't bad, but it's not great either. Kids seem to love the food though.
(2)
Soliz P.
I come here all the time because for the price the quality is pretty good. The service is friendly and most of the time fast. I can't speak on drive thru service as I never use it but I'm sure it's like any other drive thru. Parking gets crowded during meal times so you may have to walk a little bit but I find it worth it.
(4)
Gary F.
Great burgers! Great fries! Couple good waitresses. Waiters are not very good. Too stiff. Little slow getting food out. But delicious when finally served. Will frequent often.
(3)
Ellen H.
We have been frequenting this particular location for about a year. The food was & still is good. That being said, I am not sure what has changed staff wise since the summer BUT it sucks!!! They are slow to seat partially due to slow cleanup of tables where patrons were seated & just slow due to lazy!! Several regular staff will run around trying to do it all, where others, including one older woman walks around complaining or hiding out or acting fake busy!! And for goodness sake, take a mop to that floor!! On several occasions we have been seated while we watched others seated after us & served their drinks while we hadn't been waited on. We know the place is busy but they need a manager who can manage & not be horsing around with the staff! We are nice to the wait staff & we leave a good tip, a NY tip! Not a buck like I've seen!! One time we waited for our waitress at the end of our meal to order shakes to go, only to find out after inquiring that she had left for the night & never had our table reassigned wait staff!!! The last time we were there after again not being waited on & several lazy staff actually looking at us & then looking away. We got up & left & haven't been back! I know - who cares, but there are plenty of good places to eat on New Haven & in Melbourne who will be happy to serve us & take out $$!! So if you have a lot of time to kill, like rude, lackadaisical & inconsiderate staff with decent food, then this is your kinda place!!
(2)
Skye S.
My family and I go to steak and shake every once and a blue moon. We go around lunch time, usually on weekends and always with a coupon. Steak and Shake is about the same quality across the board. Every single location I have ever been too was about the same. It's pretty much medicore,really bad for you, fast food in a cheesy diner setting. You get what you pay for but you know what you're getting. The steak and shake in west melbourne is no better or worse then any other steak and shake. This particular location does get very busy and crowded and there is usually a reasonable wait time. Once you are seated at this location is when you should be prepared to wait. Every time we have gone we've waited for our order to be taken and once our food has come our drinks never get refilled. I'm not really shocked or put off by the lack of service because all the tables are usually full and where can you walk out the door with tip, feeding a family of three for fifteen dollars? No where other then McDonalds. I have never had an issue using a coupon at the West Melbourn steak and shake and that is something I personally find useful to know. Not to mention steak and shake always has a coupon flyer in your weekly mailers.
(3)
bob s.
This was my first visit to Steak & Shake and it will most definitely be my last. The menu looked pretty good for a fast food place and with prices similar to Carl's Jr I expected similar quality/quantity. I got the "double steak cheeseburger" meal. I included pictures to show just how pathetic this steaming pile was. I have never in my life seen such a pitiful excuse for a burger patty, or a burger for that matter. This seriously made a McDonalds double cheeseburger look like a Red Robin 12 dollar monster burger. What a joke. It came with shoe strings fries which even when executed correctly are just a terrible idea to begin with. They were unfortunately too grease laden and stale to even choke down a few. The service was decent but i will never again visit any Steak & Shake for fear that this will be the kind of "food" that I'll be served. Just shameful all around.
(1)
Mike H.
Every so often, we drive to one of the Steak and Shake restaurants in our area; either in West Melbourne or Viera (though sometimes, Merritt Island). Today, we paid a visit to the West Melbourne S'n'S. This review isn't so much about the food - the food is always pretty good and we're big fans of the chili. But today was a banner day for service mistakes, misorders and the Mystery of the Disappearing Server (cue Scooby-Doo music). We were seated after a minor delay by a disinterested greeter who simply tossed the paper mats on the table and disappeared without saying a word - and without leaving any silverware. Another oddly long delay and our waitress arrives to inquire about drinks and, since we already knew what we wanted, our order. At this point, I got up to visit the restroom. When I returned, our drinks still hadn't arrived. It would be another five minutes before she returned. Now, I should tell you, we nearly ALWAYS order ICED tea. Today, we ordered ICED TEA. It said it right on the menu too. ICED. As in containing ICE. Or logically being at least somewhat cold. What was delivered was tea. Not ICED tea. Just tea, in a glass. And the glass of ice water I also requested.... never arrived. Our chili was brought out - missing the cheese (and on one, onions) that we made sure to ask for. But the worst part was that the chili - which we can assume comes out of a bin heater - was only slightly warm. Not hot by any means. If you took a can of chili and held it in your hands for five minutes and then ate it right from the can, that's how "hot" our chili was. This is the SECOND trip in a row where the chili wasn't even in the same state as 'hot'. The burgers arrived, sans just about everything we asked for. Of course, at this point, our waitress decided to leave the country or something - we didn't see her again until AFTER I walked up front and paid the bill (and answered the manager's question about how everything was.). A total of about 15 minutes. Not once did she come back - we still needed silverware and what happened to our order? I asked the manager if I could get two ICED teas to go, which she immediately asked someone to get - surprise! It was our waitress! Surprise! No ice.
(3)
Marc C.
I love Steak'n Shake. This one is managed well. The servers are almost always great, the food is prepared quickly and properly.
(4)
Soliz P.
I come here all the time because for the price the quality is pretty good. The service is friendly and most of the time fast. I can't speak on drive thru service as I never use it but I'm sure it's like any other drive thru. Parking gets crowded during meal times so you may have to walk a little bit but I find it worth it.
(4)
Gary F.
Great burgers! Great fries! Couple good waitresses. Waiters are not very good. Too stiff. Little slow getting food out. But delicious when finally served. Will frequent often.
(3)
Faye M.
We were waiting for phones to be done so we decided to go have dinner. We walked in and were seated by a nice waitress. It went down hill from there. We set there for 15 minutes and no waitress. The waitress walked by our table twice. Nothing, not even a hello or anything to drink. We got up and left. I also missed 1/2 price happy hour on the milkshakes. Not happy!
(1)
Ellen H.
We have been frequenting this particular location for about a year. The food was & still is good. That being said, I am not sure what has changed staff wise since the summer BUT it sucks!!! They are slow to seat partially due to slow cleanup of tables where patrons were seated & just slow due to lazy!! Several regular staff will run around trying to do it all, where others, including one older woman walks around complaining or hiding out or acting fake busy!! And for goodness sake, take a mop to that floor!! On several occasions we have been seated while we watched others seated after us & served their drinks while we hadn't been waited on. We know the place is busy but they need a manager who can manage & not be horsing around with the staff! We are nice to the wait staff & we leave a good tip, a NY tip! Not a buck like I've seen!! One time we waited for our waitress at the end of our meal to order shakes to go, only to find out after inquiring that she had left for the night & never had our table reassigned wait staff!!! The last time we were there after again not being waited on & several lazy staff actually looking at us & then looking away. We got up & left & haven't been back! I know - who cares, but there are plenty of good places to eat on New Haven & in Melbourne who will be happy to serve us & take out $$!! So if you have a lot of time to kill, like rude, lackadaisical & inconsiderate staff with decent food, then this is your kinda place!!
(2)
Mike D.
Its a steak n shake. It's like the tuck stop of milkshake s! The food is fast, good price, service is usually good. Sometimes parking sucks but they are open late, I think 24 hours. Even with a dirty smelly truck stop bath room, ill never stop eating this food.
(5)
bob s.
This was my first visit to Steak & Shake and it will most definitely be my last. The menu looked pretty good for a fast food place and with prices similar to Carl's Jr I expected similar quality/quantity. I got the "double steak cheeseburger" meal. I included pictures to show just how pathetic this steaming pile was. I have never in my life seen such a pitiful excuse for a burger patty, or a burger for that matter. This seriously made a McDonalds double cheeseburger look like a Red Robin 12 dollar monster burger. What a joke. It came with shoe strings fries which even when executed correctly are just a terrible idea to begin with. They were unfortunately too grease laden and stale to even choke down a few. The service was decent but i will never again visit any Steak & Shake for fear that this will be the kind of "food" that I'll be served. Just shameful all around.
(1)
Mike H.
Every so often, we drive to one of the Steak and Shake restaurants in our area; either in West Melbourne or Viera (though sometimes, Merritt Island). Today, we paid a visit to the West Melbourne S'n'S. This review isn't so much about the food - the food is always pretty good and we're big fans of the chili. But today was a banner day for service mistakes, misorders and the Mystery of the Disappearing Server (cue Scooby-Doo music). We were seated after a minor delay by a disinterested greeter who simply tossed the paper mats on the table and disappeared without saying a word - and without leaving any silverware. Another oddly long delay and our waitress arrives to inquire about drinks and, since we already knew what we wanted, our order. At this point, I got up to visit the restroom. When I returned, our drinks still hadn't arrived. It would be another five minutes before she returned. Now, I should tell you, we nearly ALWAYS order ICED tea. Today, we ordered ICED TEA. It said it right on the menu too. ICED. As in containing ICE. Or logically being at least somewhat cold. What was delivered was tea. Not ICED tea. Just tea, in a glass. And the glass of ice water I also requested.... never arrived. Our chili was brought out - missing the cheese (and on one, onions) that we made sure to ask for. But the worst part was that the chili - which we can assume comes out of a bin heater - was only slightly warm. Not hot by any means. If you took a can of chili and held it in your hands for five minutes and then ate it right from the can, that's how "hot" our chili was. This is the SECOND trip in a row where the chili wasn't even in the same state as 'hot'. The burgers arrived, sans just about everything we asked for. Of course, at this point, our waitress decided to leave the country or something - we didn't see her again until AFTER I walked up front and paid the bill (and answered the manager's question about how everything was.). A total of about 15 minutes. Not once did she come back - we still needed silverware and what happened to our order? I asked the manager if I could get two ICED teas to go, which she immediately asked someone to get - surprise! It was our waitress! Surprise! No ice.
(3)
Marc C.
I love Steak'n Shake. This one is managed well. The servers are almost always great, the food is prepared quickly and properly.
(4)
David G.
Changed my post due to fixing the issue
(4)
Leontine M.
I shouldn't be eating this late at night, so this is what I get for going against the grain. I only use the drive through because it is usually 230 in the morning when I go to this establishment. I have been there for my third and final time. The employees at the window have always been pleasant and accomodating, the food is normally piping hot. However, I recently got an eerie feeling as to why they may be so overly nice. I have recently heard some pretty bad things as far as personal hygiene and cleanliness (from a former employee and customer reviews) of this location, so I will not be frequenting this establishment ever again.
(1)
Skye S.
My family and I go to steak and shake every once and a blue moon. We go around lunch time, usually on weekends and always with a coupon. Steak and Shake is about the same quality across the board. Every single location I have ever been too was about the same. It's pretty much medicore,really bad for you, fast food in a cheesy diner setting. You get what you pay for but you know what you're getting. The steak and shake in west melbourne is no better or worse then any other steak and shake. This particular location does get very busy and crowded and there is usually a reasonable wait time. Once you are seated at this location is when you should be prepared to wait. Every time we have gone we've waited for our order to be taken and once our food has come our drinks never get refilled. I'm not really shocked or put off by the lack of service because all the tables are usually full and where can you walk out the door with tip, feeding a family of three for fifteen dollars? No where other then McDonalds. I have never had an issue using a coupon at the West Melbourn steak and shake and that is something I personally find useful to know. Not to mention steak and shake always has a coupon flyer in your weekly mailers.
(3)
James B.
It's the only place to get a real hamburger out of today's fast food mob scene. You can't beat the prices and the food is actually good. I like the new Philly streak burger and would recommend. You're going to get your drinks first and they'll be watered down by the time you get your food but that's the price you pay when the staff to customer ratio is out of wack. Yes, you're not ever going to see your waitress again so get a good look if after 10 minutes you want to ask someone how your foods coming along. The only other time you'll see her is when the food and check arrive. Thickshakes/Milkshakes are not so thick anymore. They said something about a new process... So order them when your done eating, not before. All in all, it's decent food at a decent price and you're there in the first place because that's what you wanted. Mission accomplished.
(4)
Sabrina M.
I had once gave this location a 3 star review but it has now dropped to a 1 star. (To note: we generally dine after late at night between 11pm and 1am) You get your order taken, drinks dropped off, food dropped off with you bill, and then you never see your server again. At least this has been my person experience for the last 3 visits. Tonight, in particular, there was only 3 tables in the place. The lack of SERVICE is the real issue here. No one comes back to check how things are or to offer refills on drinks. We take our checks to the counter to pay and often have to wait for several minutes while workers wander aimlessly. If we ask for drinks to go it's almost a hardship. What's the deal, Steak 'n Shake?
(1)
Katy D.
Steak and Shake is what it is. The prices are great, and kids eat free on the weekends, so that's a plus. The food isn't bad, but it's not great either. Kids seem to love the food though.
(2)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :1651 New Haven Ave
West Melbourne, FL, 32904
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast, Dessert Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : No
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Mike D.
Its a steak n shake. It's like the tuck stop of milkshake s! The food is fast, good price, service is usually good. Sometimes parking sucks but they are open late, I think 24 hours. Even with a dirty smelly truck stop bath room, ill never stop eating this food.
(5)Faye M.
We were waiting for phones to be done so we decided to go have dinner. We walked in and were seated by a nice waitress. It went down hill from there. We set there for 15 minutes and no waitress. The waitress walked by our table twice. Nothing, not even a hello or anything to drink. We got up and left. I also missed 1/2 price happy hour on the milkshakes. Not happy!
(1)Leontine M.
I shouldn't be eating this late at night, so this is what I get for going against the grain. I only use the drive through because it is usually 230 in the morning when I go to this establishment. I have been there for my third and final time. The employees at the window have always been pleasant and accomodating, the food is normally piping hot. However, I recently got an eerie feeling as to why they may be so overly nice. I have recently heard some pretty bad things as far as personal hygiene and cleanliness (from a former employee and customer reviews) of this location, so I will not be frequenting this establishment ever again.
(1)David G.
Changed my post due to fixing the issue
(4)James B.
It's the only place to get a real hamburger out of today's fast food mob scene. You can't beat the prices and the food is actually good. I like the new Philly streak burger and would recommend. You're going to get your drinks first and they'll be watered down by the time you get your food but that's the price you pay when the staff to customer ratio is out of wack. Yes, you're not ever going to see your waitress again so get a good look if after 10 minutes you want to ask someone how your foods coming along. The only other time you'll see her is when the food and check arrive. Thickshakes/Milkshakes are not so thick anymore. They said something about a new process... So order them when your done eating, not before. All in all, it's decent food at a decent price and you're there in the first place because that's what you wanted. Mission accomplished.
(4)Sabrina M.
I had once gave this location a 3 star review but it has now dropped to a 1 star. (To note: we generally dine after late at night between 11pm and 1am) You get your order taken, drinks dropped off, food dropped off with you bill, and then you never see your server again. At least this has been my person experience for the last 3 visits. Tonight, in particular, there was only 3 tables in the place. The lack of SERVICE is the real issue here. No one comes back to check how things are or to offer refills on drinks. We take our checks to the counter to pay and often have to wait for several minutes while workers wander aimlessly. If we ask for drinks to go it's almost a hardship. What's the deal, Steak 'n Shake?
(1)Katy D.
Steak and Shake is what it is. The prices are great, and kids eat free on the weekends, so that's a plus. The food isn't bad, but it's not great either. Kids seem to love the food though.
(2)Soliz P.
I come here all the time because for the price the quality is pretty good. The service is friendly and most of the time fast. I can't speak on drive thru service as I never use it but I'm sure it's like any other drive thru. Parking gets crowded during meal times so you may have to walk a little bit but I find it worth it.
(4)Gary F.
Great burgers! Great fries! Couple good waitresses. Waiters are not very good. Too stiff. Little slow getting food out. But delicious when finally served. Will frequent often.
(3)Ellen H.
We have been frequenting this particular location for about a year. The food was & still is good. That being said, I am not sure what has changed staff wise since the summer BUT it sucks!!! They are slow to seat partially due to slow cleanup of tables where patrons were seated & just slow due to lazy!! Several regular staff will run around trying to do it all, where others, including one older woman walks around complaining or hiding out or acting fake busy!! And for goodness sake, take a mop to that floor!! On several occasions we have been seated while we watched others seated after us & served their drinks while we hadn't been waited on. We know the place is busy but they need a manager who can manage & not be horsing around with the staff! We are nice to the wait staff & we leave a good tip, a NY tip! Not a buck like I've seen!! One time we waited for our waitress at the end of our meal to order shakes to go, only to find out after inquiring that she had left for the night & never had our table reassigned wait staff!!! The last time we were there after again not being waited on & several lazy staff actually looking at us & then looking away. We got up & left & haven't been back! I know - who cares, but there are plenty of good places to eat on New Haven & in Melbourne who will be happy to serve us & take out $$!! So if you have a lot of time to kill, like rude, lackadaisical & inconsiderate staff with decent food, then this is your kinda place!!
(2)Skye S.
My family and I go to steak and shake every once and a blue moon. We go around lunch time, usually on weekends and always with a coupon. Steak and Shake is about the same quality across the board. Every single location I have ever been too was about the same. It's pretty much medicore,really bad for you, fast food in a cheesy diner setting. You get what you pay for but you know what you're getting. The steak and shake in west melbourne is no better or worse then any other steak and shake. This particular location does get very busy and crowded and there is usually a reasonable wait time. Once you are seated at this location is when you should be prepared to wait. Every time we have gone we've waited for our order to be taken and once our food has come our drinks never get refilled. I'm not really shocked or put off by the lack of service because all the tables are usually full and where can you walk out the door with tip, feeding a family of three for fifteen dollars? No where other then McDonalds. I have never had an issue using a coupon at the West Melbourn steak and shake and that is something I personally find useful to know. Not to mention steak and shake always has a coupon flyer in your weekly mailers.
(3)bob s.
This was my first visit to Steak & Shake and it will most definitely be my last. The menu looked pretty good for a fast food place and with prices similar to Carl's Jr I expected similar quality/quantity. I got the "double steak cheeseburger" meal. I included pictures to show just how pathetic this steaming pile was. I have never in my life seen such a pitiful excuse for a burger patty, or a burger for that matter. This seriously made a McDonalds double cheeseburger look like a Red Robin 12 dollar monster burger. What a joke. It came with shoe strings fries which even when executed correctly are just a terrible idea to begin with. They were unfortunately too grease laden and stale to even choke down a few. The service was decent but i will never again visit any Steak & Shake for fear that this will be the kind of "food" that I'll be served. Just shameful all around.
(1)Mike H.
Every so often, we drive to one of the Steak and Shake restaurants in our area; either in West Melbourne or Viera (though sometimes, Merritt Island). Today, we paid a visit to the West Melbourne S'n'S. This review isn't so much about the food - the food is always pretty good and we're big fans of the chili. But today was a banner day for service mistakes, misorders and the Mystery of the Disappearing Server (cue Scooby-Doo music). We were seated after a minor delay by a disinterested greeter who simply tossed the paper mats on the table and disappeared without saying a word - and without leaving any silverware. Another oddly long delay and our waitress arrives to inquire about drinks and, since we already knew what we wanted, our order. At this point, I got up to visit the restroom. When I returned, our drinks still hadn't arrived. It would be another five minutes before she returned. Now, I should tell you, we nearly ALWAYS order ICED tea. Today, we ordered ICED TEA. It said it right on the menu too. ICED. As in containing ICE. Or logically being at least somewhat cold. What was delivered was tea. Not ICED tea. Just tea, in a glass. And the glass of ice water I also requested.... never arrived. Our chili was brought out - missing the cheese (and on one, onions) that we made sure to ask for. But the worst part was that the chili - which we can assume comes out of a bin heater - was only slightly warm. Not hot by any means. If you took a can of chili and held it in your hands for five minutes and then ate it right from the can, that's how "hot" our chili was. This is the SECOND trip in a row where the chili wasn't even in the same state as 'hot'. The burgers arrived, sans just about everything we asked for. Of course, at this point, our waitress decided to leave the country or something - we didn't see her again until AFTER I walked up front and paid the bill (and answered the manager's question about how everything was.). A total of about 15 minutes. Not once did she come back - we still needed silverware and what happened to our order? I asked the manager if I could get two ICED teas to go, which she immediately asked someone to get - surprise! It was our waitress! Surprise! No ice.
(3)Marc C.
I love Steak'n Shake. This one is managed well. The servers are almost always great, the food is prepared quickly and properly.
(4)Soliz P.
I come here all the time because for the price the quality is pretty good. The service is friendly and most of the time fast. I can't speak on drive thru service as I never use it but I'm sure it's like any other drive thru. Parking gets crowded during meal times so you may have to walk a little bit but I find it worth it.
(4)Gary F.
Great burgers! Great fries! Couple good waitresses. Waiters are not very good. Too stiff. Little slow getting food out. But delicious when finally served. Will frequent often.
(3)Faye M.
We were waiting for phones to be done so we decided to go have dinner. We walked in and were seated by a nice waitress. It went down hill from there. We set there for 15 minutes and no waitress. The waitress walked by our table twice. Nothing, not even a hello or anything to drink. We got up and left. I also missed 1/2 price happy hour on the milkshakes. Not happy!
(1)Ellen H.
We have been frequenting this particular location for about a year. The food was & still is good. That being said, I am not sure what has changed staff wise since the summer BUT it sucks!!! They are slow to seat partially due to slow cleanup of tables where patrons were seated & just slow due to lazy!! Several regular staff will run around trying to do it all, where others, including one older woman walks around complaining or hiding out or acting fake busy!! And for goodness sake, take a mop to that floor!! On several occasions we have been seated while we watched others seated after us & served their drinks while we hadn't been waited on. We know the place is busy but they need a manager who can manage & not be horsing around with the staff! We are nice to the wait staff & we leave a good tip, a NY tip! Not a buck like I've seen!! One time we waited for our waitress at the end of our meal to order shakes to go, only to find out after inquiring that she had left for the night & never had our table reassigned wait staff!!! The last time we were there after again not being waited on & several lazy staff actually looking at us & then looking away. We got up & left & haven't been back! I know - who cares, but there are plenty of good places to eat on New Haven & in Melbourne who will be happy to serve us & take out $$!! So if you have a lot of time to kill, like rude, lackadaisical & inconsiderate staff with decent food, then this is your kinda place!!
(2)Mike D.
Its a steak n shake. It's like the tuck stop of milkshake s! The food is fast, good price, service is usually good. Sometimes parking sucks but they are open late, I think 24 hours. Even with a dirty smelly truck stop bath room, ill never stop eating this food.
(5)bob s.
This was my first visit to Steak & Shake and it will most definitely be my last. The menu looked pretty good for a fast food place and with prices similar to Carl's Jr I expected similar quality/quantity. I got the "double steak cheeseburger" meal. I included pictures to show just how pathetic this steaming pile was. I have never in my life seen such a pitiful excuse for a burger patty, or a burger for that matter. This seriously made a McDonalds double cheeseburger look like a Red Robin 12 dollar monster burger. What a joke. It came with shoe strings fries which even when executed correctly are just a terrible idea to begin with. They were unfortunately too grease laden and stale to even choke down a few. The service was decent but i will never again visit any Steak & Shake for fear that this will be the kind of "food" that I'll be served. Just shameful all around.
(1)Mike H.
Every so often, we drive to one of the Steak and Shake restaurants in our area; either in West Melbourne or Viera (though sometimes, Merritt Island). Today, we paid a visit to the West Melbourne S'n'S. This review isn't so much about the food - the food is always pretty good and we're big fans of the chili. But today was a banner day for service mistakes, misorders and the Mystery of the Disappearing Server (cue Scooby-Doo music). We were seated after a minor delay by a disinterested greeter who simply tossed the paper mats on the table and disappeared without saying a word - and without leaving any silverware. Another oddly long delay and our waitress arrives to inquire about drinks and, since we already knew what we wanted, our order. At this point, I got up to visit the restroom. When I returned, our drinks still hadn't arrived. It would be another five minutes before she returned. Now, I should tell you, we nearly ALWAYS order ICED tea. Today, we ordered ICED TEA. It said it right on the menu too. ICED. As in containing ICE. Or logically being at least somewhat cold. What was delivered was tea. Not ICED tea. Just tea, in a glass. And the glass of ice water I also requested.... never arrived. Our chili was brought out - missing the cheese (and on one, onions) that we made sure to ask for. But the worst part was that the chili - which we can assume comes out of a bin heater - was only slightly warm. Not hot by any means. If you took a can of chili and held it in your hands for five minutes and then ate it right from the can, that's how "hot" our chili was. This is the SECOND trip in a row where the chili wasn't even in the same state as 'hot'. The burgers arrived, sans just about everything we asked for. Of course, at this point, our waitress decided to leave the country or something - we didn't see her again until AFTER I walked up front and paid the bill (and answered the manager's question about how everything was.). A total of about 15 minutes. Not once did she come back - we still needed silverware and what happened to our order? I asked the manager if I could get two ICED teas to go, which she immediately asked someone to get - surprise! It was our waitress! Surprise! No ice.
(3)Marc C.
I love Steak'n Shake. This one is managed well. The servers are almost always great, the food is prepared quickly and properly.
(4)David G.
Changed my post due to fixing the issue
(4)Leontine M.
I shouldn't be eating this late at night, so this is what I get for going against the grain. I only use the drive through because it is usually 230 in the morning when I go to this establishment. I have been there for my third and final time. The employees at the window have always been pleasant and accomodating, the food is normally piping hot. However, I recently got an eerie feeling as to why they may be so overly nice. I have recently heard some pretty bad things as far as personal hygiene and cleanliness (from a former employee and customer reviews) of this location, so I will not be frequenting this establishment ever again.
(1)Skye S.
My family and I go to steak and shake every once and a blue moon. We go around lunch time, usually on weekends and always with a coupon. Steak and Shake is about the same quality across the board. Every single location I have ever been too was about the same. It's pretty much medicore,really bad for you, fast food in a cheesy diner setting. You get what you pay for but you know what you're getting. The steak and shake in west melbourne is no better or worse then any other steak and shake. This particular location does get very busy and crowded and there is usually a reasonable wait time. Once you are seated at this location is when you should be prepared to wait. Every time we have gone we've waited for our order to be taken and once our food has come our drinks never get refilled. I'm not really shocked or put off by the lack of service because all the tables are usually full and where can you walk out the door with tip, feeding a family of three for fifteen dollars? No where other then McDonalds. I have never had an issue using a coupon at the West Melbourn steak and shake and that is something I personally find useful to know. Not to mention steak and shake always has a coupon flyer in your weekly mailers.
(3)James B.
It's the only place to get a real hamburger out of today's fast food mob scene. You can't beat the prices and the food is actually good. I like the new Philly streak burger and would recommend. You're going to get your drinks first and they'll be watered down by the time you get your food but that's the price you pay when the staff to customer ratio is out of wack. Yes, you're not ever going to see your waitress again so get a good look if after 10 minutes you want to ask someone how your foods coming along. The only other time you'll see her is when the food and check arrive. Thickshakes/Milkshakes are not so thick anymore. They said something about a new process... So order them when your done eating, not before. All in all, it's decent food at a decent price and you're there in the first place because that's what you wanted. Mission accomplished.
(4)Sabrina M.
I had once gave this location a 3 star review but it has now dropped to a 1 star. (To note: we generally dine after late at night between 11pm and 1am) You get your order taken, drinks dropped off, food dropped off with you bill, and then you never see your server again. At least this has been my person experience for the last 3 visits. Tonight, in particular, there was only 3 tables in the place. The lack of SERVICE is the real issue here. No one comes back to check how things are or to offer refills on drinks. We take our checks to the counter to pay and often have to wait for several minutes while workers wander aimlessly. If we ask for drinks to go it's almost a hardship. What's the deal, Steak 'n Shake?
(1)Katy D.
Steak and Shake is what it is. The prices are great, and kids eat free on the weekends, so that's a plus. The food isn't bad, but it's not great either. Kids seem to love the food though.
(2)